Terms of exchange and return of goods (package)
According to the Law of Ukraine "On Consumer Protection" you can return the goods (packages) purchased on the website http://ophthalmic-light.com within 14 days from the date of purchase, provided that all the provisions of the Law are met.
According to Article 9 of the Law of Ukraine "On Consumer Protection", "The consumer has the right to exchange non-food goods of good quality for similar from the seller from whom it was purchased, if the goods did not satisfy him in shape, size, style, color, size or other reasons cannot be used for its intended purpose. The consumer has the right to exchange the goods of proper quality within fourteen days, not counting the day of purchase, unless a longer period is announced by the seller. The exchange of goods of proper quality is carried out if it has not been used and if its good appearance, consumer properties, seals, labels, as well as the settlement document issued to the consumer together with the sold goods are preserved.
Terms of refund
How to return the money for the goods: the procedure
Under the terms of a refund for the product (package) of proper quality, the buyer must perform several actions:
· Contact the seller and write a refund statement in which you must provide personal information.
· Return the purchased goods (package).
· Provide a purchase receipt, sales receipt or cash receipt.
In what term are obliged to return money for the goods
According to the law, when returning goods of proper quality, settlements with the consumer are made based on the value of the goods at the time of purchase. The money paid for the goods is returned to the buyer on the day of return of the purchase (termination of the contract). If the seller (shop) does not have the opportunity to return the money immediately - payments are made no later than 7 days after receipt of the goods and a written request for return.
Refunds are made in the manner in which payment was made - by bank transfer to the details specified by the buyer in the application or in cash.